Shipping & Refund Policy
Effective Date: 22 January 2026
Shipping Policy
Shrihan Mart is dedicated to delivering authentic Bengali food products in a safe, hygienic, and timely manner. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers.
Order Processing Time
Orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.
Shipping Locations
We currently ship across India. Delivery availability may vary depending on the customer’s location and courier service coverage.
Estimated Delivery Time
Orders are typically delivered within 7-10 business days. Delivery timelines are indicative and may be affected by factors such as weather conditions, festivals, or logistical delays.
Shipping Charges
Shipping charges, if applicable, are clearly displayed at checkout before order confirmation. Any free shipping offers are communicated on the website.
Packaging & Hygiene
All food items are packed using hygienic, food-grade materials to maintain freshness, quality, and safety during transit.
Delivery Issues
Shrihan Mart is not responsible for delays caused by incorrect address details, courier partner issues, or circumstances beyond our control. Customers are requested to ensure accurate delivery information while placing orders.
Refund & Cancellation Policy
Shrihan Mart deals in perishable and non-perishable Bengali food products. Due to the nature of food items, refunds and cancellations are governed by strict hygiene and safety standards.
Order Cancellation
Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.
Refund Eligibility
Refunds are applicable only under the following conditions:
- Incorrect product delivered
- Damaged or spoiled product received
- Order cancelled before dispatch
Non-Refundable Items
For hygiene and food safety reasons, delivered food products are not eligible for return or refund unless a verified issue is identified.
Refund Processing
Once approved, refunds are processed through the original payment method using Razorpay. Refunds are usually completed within 5–7 business days, depending on your bank or payment provider.
Payment Gateway
All payments and refunds are handled securely via Razorpay. Shrihan Mart does not store or access customer payment credentials.
Contact for Support
For shipping, refund, or cancellation-related queries, please contact us at:
Email: support@shrihanmart.com